Coordinated Informed Response

Addressing Homelessness and Street Activity in London

Homelessness isn’t unique to London, but our city is taking proactive steps to address it through initiatives like the Coordinated Informed Response (CIR).

At the heart of our community, we recognize that homelessness, substance abuse, and a lack of affordable housing present complex challenges. However, London is rising to meet these challenges head-on. With greater understanding and collaboration, we can ensure that no one in our city gets left behind.

How You Can Respond

Someone in Distress

In an emergency situation where someone is causing harm to themselves, others, or property, call 911

Homelessness and Assistance

If you encounter someone experiencing homelessness and in need of assistance, call London Cares at 519-667-2273 (CARE), available 24/7.

Urban Camps

Do not attempt to remove an urban camp.

Report the location and details to or call 519-661-4570.

Discarded Needles or Drug Equipment

If you find discarded needles or drug-using equipment in your community, call 519-661-2489 ext. 4965. This line is open 24/7.

For information on safe handling and disposal of needles and drug equipment, visit

Supporting Our Businesses and Our Community

We, as a Business Improvement Area (BIA), have engaged with the city to determine how best our businesses can respond to these day-to-day issues. 

Our goal is to ensure that businesses can operate safely while also providing assistance to those in need.

We’re committed to ensuring the safety and cleanliness of our city, whether it involves addressing encampments or collaborating with local businesses to address challenges related to unsheltered individuals. Together, we can make London a better place for everyone.

If you have any questions or need more information, please feel free to contact:

Debbie Kramers
Manager, Coordinated Informed Response
Phone: 519-661 CITY (2489) x 3828

Or contact Coordinated Informed Response at

Consent for Trespass Enforcement

For businesses, many of these issues may occur outside of business hours. To address these concerns effectively, we encourage businesses to consider granting pre-emptive consent to trespass under the Trespass Act. 

This can be a helpful step for both your business and the CIR in addressing these challenges.